FrankCrum is a Top Workplace!

Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 45 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm's commitment - echoed throughout the family of companies - "always to do the right things for the right reasons!"

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The Role You'll Play to Create Success

We are eager to announce Senior Claims Representative positions filled with many exciting opportunities! This position will have the option to be remote for qualified candidates. In this role, you will investigate, evaluate, and resolve assigned claims in accordance with company standards, procedures, and state regulatory requirements.

1. Investigates, evaluates, and resolves commercial casualty claims in accordance with company standards, procedures, and state regulatory requirements. 
2. Handles claims that may include General Liability bodily injury and property damage, Inland Marine, Construction Defect, Professional Liability, Commercial Property and/or other types of commercial exposures.
3. Analyzes and interprets commercial policy language in conjunction with specific facts of loss to reach appropriate coverage decisions, and effectively communicate the company’s coverage position verbally and in writing.
4. Composes a variety of other written communications to insureds, claimants, attorneys and agents in a professional and error-free manner.
5. Evaluates and documents damages to ensure accurate and timely reserves; immediately escalate to management cases with potential exposure above their authority.
6. Manages litigated claim files proactively from inception to closure, including collaboration with defense counsel to determine and execute an appropriate plan of action; bring litigated cases to resolution either by negotiated settlement or trial, as appropriate.
7. Retains experts and vendors to achieve appropriate claim outcomes while remaining mindful of loss adjustment expenses.
8. Implements strategies to expeditiously close files and manages claims to a conclusion in the most effective manner possible.
9. Documents all notes and file activity in a paperless claim system appropriately and clearly; compose detailed periodic reports including claim summary reports and large loss notifications, as needed.
10. Communicates with other departments regarding developments on specific claim files as well as overall claim trends relevant to FWCI’s business.

The Attributes We Seek

Keys to success in this position include knowledge of standards, practices, procedures, and related regulations applicable to all types of commercial lines claims.
Five (5) or more years of experience in adjusting commercial liability claims, with a proven record of increasing responsibility, appropriate claim outcomes and excellent customer service is required. Moderate to advanced level of knowledge and skill in claim handling and litigation management, as well as thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claim handling practices is needed. Active Claim Adjuster’s license in applicable states or agreement to obtain after hire is required.

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our clients' day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.